Thank you for shopping at Moritta Beauty & Nail. We value your satisfaction and want to ensure you have a positive shopping experience. Please take a moment to review our return and exchange policy carefully.
1. Eligibility for Returns and Exchanges:
We accept returns and exchanges within 30 days from the date of purchase.
To be eligible for a return or exchange, items must be in their original condition, unopened, unused, and with all original packaging and tags.
Products that have been customized or personalized cannot be returned unless there is a defect or error in the customization.
2. How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer support team at [your contact email/phone] to obtain a Return Merchandise Authorization (RMA) number.
Returns and exchanges without an RMA number will not be accepted.
Please include your order number, the reason for the return or exchange, and clear photographs of any defective or incorrect items when contacting us.
3. Return and Exchange Process:
Once your request is approved and you receive an RMA number, you can send the items back to us using a trackable shipping method. The return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
All returns should be sent to:
601 108th Ave NE, Bellevue, WA, 98004
4. Refunds:
Once we receive and inspect the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase.
Please allow 15 for the refund to be processed and reflect in your account.
5. Exchanges:
If you wish to exchange an item for a different size, color, or product, please specify your preference when requesting an RMA number. Exchanges are subject to product availability.
6. Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately. We will provide instructions for returning the item, and we will cover the cost of return shipping.
We will send a replacement or issue a refund upon receiving the returned item.
7. Non-Returnable Items:
The following items are non-returnable:
- Gift cards
- Downloadable software or digital products
- Items not in their original condition
- Customized or personalized items that were correctly customized
8. Customer Support:
Our dedicated customer support team is available to assist you with any questions or concerns. Feel free to reach out to [your contact email/phone] for assistance.
Moritta Beauty & Nail is committed to providing high-quality products and exceptional service. We hope you enjoy your shopping experience with us. If you have any further questions or need assistance with your return or exchange, please do not hesitate to contact us.
We reserve the right to update or modify this return and exchange policy at any time. Please check our website for the most up-to-date information.
Thank you for choosing Moritta Beauty & Nail!
Sincerely,
Moritta Beauty & Nail
morittabeauty.com
